Refund policy
Return & Refund Policy
At Livnestro, customer satisfaction is important to us. We want you to feel confident when shopping with us and are committed to providing a simple and transparent return experience.
If you are not completely satisfied with your purchase, you may request a return according to the conditions outlined in this policy.
Return Period
You may request a return within:
30 days after receiving your order
To be eligible for a return, please contact our customer support team within this period and provide your order information.
Return Conditions
To qualify for a return, items must meet the following conditions:
- Products must be unused and in their original condition
- Products must include original packaging and accessories where applicable
- Items must not show signs of damage, modification, or improper use
For hygiene and safety reasons, certain used household products may not be eligible for return once they have been used.
Items Not Eligible for Return
Returns may not be accepted for:
- Products damaged due to improper use or handling
- Items returned without prior communication
- Products missing original packaging or accessories
- Used products that cannot be resold due to hygiene considerations
Return Process
To request a return, please follow these steps:
- Contact our customer support team with your order number and reason for the return.
- Our team will review your request and provide return instructions.
- Send the item according to the provided instructions.
- Once the returned item is received and inspected, we will process the refund if approved.
Please do not send items back before receiving return instructions from our customer support team.
Refund Process
Once your return is received and approved, your refund will be processed to the original payment method used for the purchase.
Refund processing time:
5–10 business days
The exact timing may vary depending on your payment provider or financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Description of the issue
- Photos or relevant information showing the problem
We will review your request and provide an appropriate solution.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Cancellation requests can only be accepted before the order enters the shipping process.
Once an order has been shipped, it must follow the standard return process.
Return Shipping Costs
For approved returns due to personal preference or change of mind, customers may be responsible for return shipping costs.
If the return is caused by an error on our part, such as receiving an incorrect or defective item, Livnestro will review the situation and provide an appropriate solution.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Brand:
Livestora
Legal Company Name:
Guangzhou Xunhao Trading Co., Ltd.
Customer Support Email:
[email protected]
Customer Support Phone:
+86 170 5826 4912
Support Hours:
Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Website:
https://livestora.com/
Business Address:
Room 614, No. 680 Guangxin Road, Huangpu District, Guangzhou, Guangdong Province, China (Cluster Registration)
Thank you for choosing Livnestro.
Livnestro
Everyday essentials, thoughtfully designed.