Shipping Policy

At Livnestro, we are committed to providing a reliable and efficient shipping experience for every order. This Shipping Policy explains how your order is processed, shipped, and delivered.

Order Processing Time

Orders are processed after payment confirmation.

Processing Time:
1–3 business days

During the processing period, we carefully prepare your order and complete the necessary fulfillment procedures before shipment.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

After your order has been shipped, the estimated delivery time is:

Estimated Delivery Time:
7–15 business days

Delivery times may vary depending on the destination, shipping carrier, customs procedures, and other factors outside of our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to check the latest delivery updates.

If you do not receive your tracking information within the expected timeframe, please contact our customer service team for assistance.

Shipping Fees

Shipping fees are calculated based on your order details and destination.

Any applicable shipping costs will be displayed during checkout before payment is completed.

From time to time, Livnestro may offer promotional shipping benefits. Any applicable offers will be clearly displayed on our website.

Delivery Delays

While we work to ensure timely delivery, delays may occasionally occur due to:

• Weather conditions
• Carrier delays
• Customs processing
• Incorrect or incomplete delivery information
• Other circumstances beyond our reasonable control

If your order experiences an unexpected delay, please contact us and we will assist you with the latest available information.

Address Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before completing your order. Livnestro is not responsible for delays or delivery issues caused by incorrect address information provided by the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Brand:
Livestora

Legal Company Name:
Guangzhou Xunhao Trading Co., Ltd.

Customer Support Email:
[email protected]

Customer Support Phone:
+86 170 5826 4912

Support Hours:
Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Website:
https://livestora.com/

Business Address:
Room 614, No. 680 Guangxin Road, Huangpu District, Guangzhou, Guangdong Province, China (Cluster Registration)

Thank you for choosing Livnestro.

Livnestro
Everyday essentials, thoughtfully designed.